At Zcordz (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding any personal information you share with us when you visit our website, use our services, or make a purchase from www.zcordz.com
(the “Site”).

By accessing or using the Site, you agree to the collection, use, and disclosure of your personal information as described in this policy.

1. Information We Collect

We collect personal information that you provide directly when you:

• Place an order or make a purchase
• Create an account
• Contact customer support
• Sign up for newsletters or marketing communications

This may include:

• Your name, email address, billing and shipping address, and phone number
• Transaction details such as products purchased and order history
• Account login data (if you register)
• Any other information you voluntarily send to us

We may also automatically collect certain information when you use the Site, such as:

• IP address
• Browser type and device information
• Pages you visit and how you interact with the Site

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services
• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to inquiries
• Manage your account and order history
• To Improve the Site
• Analyse browsing behaviour to improve our products and services
• Personalise your shopping experience
• For Marketing and Communications
• With your consent, send you promotional emails about new products, offers, or updates
• You can opt out of marketing communications at any time using the unsubscribe link in emails
• For Security and Fraud Prevention
• Detect and prevent fraudulent activity
• Protect the security of the Site and your information
• Legal Requirements
• Comply with legal obligations
• Respond to lawful requests and legal process

3. How We Share Your Information

We may share your personal information with trusted third parties only when necessary to:

• Process payments and orders
• Arrange for shipping and delivery
• Provide analytics and advertising services
• Comply with legal obligations
• We do not sell your personal information for marketing purposes.

4. Cookies and Similar Technologies

We use cookies, pixels, and similar tools to:

• Remember your preferences
• Improve site performance
• Analyse how the Site is used
• You can manage or disable cookies through your browser settings.

5. Security and Retention

We implement technical and organisational measures to protect your data. However, no system is completely secure.

We retain your personal information only for as long as needed to:

• Complete the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

6. Your Rights

Depending on where you live, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Delete your personal data
• Opt out of certain processing activities

To exercise your rights, contact us at info@zcordz.com
.

7. International Data Transfers

Because our systems and service providers may operate in different countries, your personal information may be processed or stored outside your country of residence. We will take steps to protect your information in accordance with this policy and applicable laws.

8. Children’s Privacy

The Site is not directed at children. We do not knowingly collect personal information from individuals under the age of 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on the Site with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 info@zcordz.com

📍 24 Royston, Ilford, London, IG1 3SS, United Kingdom
📞 +44 7376 298467